I Want to Request an Appointment

I’m a new patient and want to request an appointment. Please visit our New Patients page for more information on how to request a new patient appointment.

I Want to Schedule a New or Different Treatment

Are you an existing patient wanting to schedule a new or different treatment service at St. Louis Behavioral Medicine Institute? Contact our Intake Team.

• Complete our online appointment request form.
• Call 314-289-9411 to speak with an Intake Team member. Please be aware that hold times can be long (1-2 hours) so we recommend you leave us a voicemail for a return call. If you leave a voicemail, please include your name and your phone number. Our Intake Department cannot call you back without this information.
• Email [email protected] to request a return call from our Intake Team member. Please make sure you include your name and phone number.

I Have a Treatment-Related Need

Are you an existing patient and have a treatment-related need or want to reschedule your appointment? Contact our Front Desk Team.

• Our Front Desk team can be reached at 314-534-0200 (press option 2) or 636-532-9188 (press option 2). Call volumes can be high so please plan on leaving a voicemail with your name, phone number and callback as well as reason for calling and our Front Desk Team member will return your call.
• You can also email our Front Desk team at [email protected].
• If you have a Patient Portal account that you have logged into, you can send our Front Desk Team a message. For more information please visit our Patient Portal page.

I Need to Request a Medication Refill

Are you an existing patient who sees one of our psychiatrists or advanced nurse practitioners? To request a medication refill or leave a message for one of our psychiatrists, please contact our Psychiatry Assistant Team.

• If you have a Patient Portal account that you have logged into, you can request your Medication Refills directly through the Patient Portal. You can also send our team a message through your Patient Portal. For more information please visit our Patient Portal page.
• Our Psychiatry Assistant team can be reached at 314-534-0200 (press option 3) or 636-532-9188 (press option 3). Call volumes can be high so please plan on leaving a voicemail with your name, phone number and callback as well as reason for calling and our Psychiatry Assistant Team member will return your call.
• You can also email our Psychiatry Assistant team at [email protected].

I Want to Appeal a Fee

Do you want to appeal your missed appointment fee? Learn how to file an appeal here.

I Want to Request my Medical Records

Do you need to request your medical records? Request medical records here.

I Have a Question About My Bill

Do you have a question about your bill? Please contact our Billing Team who can be reached at 314-534-0200 (press option 4). Call volumes can be high so please plan on leaving a voicemail with your name, phone number and callback as well as reason for calling and our Billing Team member will return your call.

I Want to File a Complaint

Do you have a complaint about your or your loved one’s treatment or services? File a complaint here.

I Am a Health Professional

I am a professional and I want to contact someone about a professional speaking engagement or refer a patient to you. Please visit our special page for Health Professionals to refer your patients, to contact our staff about speaking engagements or workshops, or to obtain additional information about our Integrated Care Training.

TIPS

Our Team Members will call or email you back within a few business days with additional information. We will attempt to contact you as soon as possible, but we do experience very high call volumes.

To respect your privacy, our Team Member will attempt to call or email you back one time but they will not continue to try to reach you without a response.

If you do not have a voicemail set up on your phone, we recommend providing us with another method of contacting you.

Calling repeatedly in an attempt to speak with someone live can be challenging and often leads to patient frustration as our team is on the other line helping other patients. Please leave a voicemail and we will return your call as soon as possible.